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Mensa Survey 2016 – here are the results

At the different university locations, the Student Services conducts regular surveys about the student canteens. We do this in order to find out what our guests like and what we could do even better. Accordingly, we have been working with the market research institute Conomic since 2014.

In April and May 2016, a comprehensive online survey took place at the locations of Hildesheim, Lüneburg, Holzminden and Suderburg. Almost 3,000 students and employees from the four locations followed our call and participated. In a general section we asked some introductory questions about nutrition.

The result that nutrition is quite or respectively very important for 87% of all respondent persons comes as no surprise. It encourages us to continue to set a great store by the quality of our mensas and to test them regularly by means of surveys.

The structure of the different feeding types is rather interesting. At the University of Lüneburg, 47% of the respondents stated that they eat vegetarian food consciously from time to time but consume meat regularly, too (flexitarians). 23% like to eat meat quite often, 15% are vegetarians and 4% vegans.

Apart from the general section there were questions about the time-of-use of  the mensa, the quality of the food, the service and the premises of the respective mensa.

At the University of Lüneburg, 377 persons answered these questions. They are spread across the two locations Mensa Campus (361 respondents) and Mensa Rotes Feld (16 respondents). As the participation at the Mensa Rotes was too low, the results of this mensa could unfortunately not be evaluated and presented here.

 

This is a summary of the results for the Mensa Campus in Lüneburg:

(Table captions: total satisfaction, range of offer, service, organisation and information, location, 1 = very good, 5 = inadequate) (361 persons surveyed)

The Mensa Campus scored extra well in regard to locations. Apart from the noise level (grade 3) the other aspects of cleanliness, space, atmosphere and room temperature achieved good results.

In regard to organisation and information, the opening hours of the mensa and the long waiting times have been criticised. The information about the food offer and the payment system scored well, though..

On the whole, the respondents are satisfied with the service. Partially, they wish for greater knowledge concerning the individual dishes.

In regard to the menu there are suggestions for improvement: the respondents would like a greater variety of the menu (e.g. more vegetarian and vegan dishes) and the salad bar as well as an improvement of the combination, look and taste of dishes.

After having evaluated the data the task is now to see which measures can be taken to put the criticised points right and to improve our mensas even more. We will report regularly about news and changes and will keep you posted.