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Privacy Policy

The following privacy policy concerns the use of our online offer (hereafter called “website”).

We attach great importance to data protection. The collection, use and processing of your personal data is in strict compliance with the relevant legal provisions, especially with the General Data Protection Regulation (in the following: GDPR).

1. Responsible body

Responsible body for gathering, processing and use of your personal data according to Article 4 paragraph 7 of the GDPR is

Studentenwerk OstNiedersachsen

Katharinenstr. 1

38106 Braunschweig

Phone: (0531) 391-4807

Fax: (0531) 391-4848

E-mail: info[at]


If you want to object the collection, processing or use of your data performed by us according to these data protection regulation in respect to all or any measures, you may submit your objections tot he responsible body.

You can store and print this privacy statement at any time.

2. General purposes of processing

We use personal data for the purpose of operating the website and to process your requests, e.g. via the contact blank or online applications forms.

3. What kind of data we collect and why

3.1. Access data

We collect information about you when you use this website. We automatically collect information about your usage behaviour and interaction with us and register information about your computer or mobile device. We collect, store and use data about every access to our website (so-called server log files). Access data includes:

- Name and URL of the retrieved file

- Date and time of the call

- Transferred amount of data

- Message about successful retrieval (HTTP response code)

- Browser type and browser version

- Operating system

- Referer URL (i.e. the previously visited page)

- Websites that are accessed by the user’s system through our website

- Internet service provider of the user

- IP address and the requesting provider


We use these log data without assignment to you or other profiling for statistical evaluations for the purpose of operation, security and optimisation of our website, but also for the anonymous recording of the number of visitors of our website (traffic) and the extent and nature of the use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalised and location-based content, analyse traffic, troubleshoot and improve our services.

This is also our legitimate interest in accordance with Article 6 paragraph 1 page 1 f) of the GDPR .

We reserve the right to retrospectively review the log data if, on the basis of concrete evidence, there is a legitimate suspicion of unlawful use. We store IP addresses in the log files for a limited period of time, if this is necessary for security purposes. We will delete the IP address if it is no longer required for security purposes. We store IP addresses even if we have a specific suspicion of a crime in connection with the use of our website.


3.2. Cookies

We use so-called session cookies to optimise our website. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored on your hard disk. As such, this file contains a so-called session ID, with which various requests from your browser can be assigned to the shared session. This will allow your computer to be recognised when you return to our website. These cookies are deleted after you close your browser.

We also use a small amount of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognise your browser the next time you’ll visit our website. These cookies are stored on your hard drive and will delete themselves after a predetermined time. Their lifespan is 1 month to 10 years. This will enable us to present our offer in a more user-friendly, effective and secure way, and to show you, for example, information tailored to your interests on our website. Cookies e.g. enable you to save your personal settings in regard to viewing the meal plan.

Our legitimate interest in the use of cookies, in accordance with Article 6 paragraph 1 sentence 1 f) of the GDPR, is to make our website more user-friendly, effective and secure.

The cookies store more or less the following data and information:

- Language settings

- Entered search terms

- Information about the number of visits to our website and the use of individual features of our website


If the cookie is activated, an identification number will be assigned to it, but your personal data will not be assigned to this identification number. Your name, IP address or similar data, which would allow the cookie to be associated with you, will not be included in the cookie. Based on the cookie technology, we only receive pseudonymous information, for example about the fact which pages were visited within our website.

You can set your browser in such a way that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you exclude the acceptance of cookies for specific cases or in general, or that cookies are completely prevented. This may limit the functionality of the website.


3.3. Data to fulfil our contractual obligations

We process personal data that we need to fulfil our contractual or pre-contractual obligations, such as name, address, e-mail address and payment details. The collection of this data is required for the conclusion of the contract.

The deletion of the data takes place after the end of the contract or the start-up phase, if no contract is concluded, or after the end of legal retention periods, if these should exceed.

The legal basis for the processing of this data is Article 6 (1) sentence 1 (b) of the GDPR , because this data is needed so that we can fulfil our contractual or pre-contractual obligations towards you.

3.4. E-mail contact

When you contact us (e.g. via contact form or e-mail), we will process your details for the processing of the request as well as because follow-up questions might arise.

If the data processing for the implementation of pre-contractual measures that take place at your request, or, if there is already a contractual relationship with us, for the implementation of the contract, the legal basis for this data processing is Article 6 paragraph 1 page 1 b) of the GDPR .

We process further personal data only if you consent to it (Article 6 paragraph 1 page 1 a) of the GDPR ) or if we have a legitimate interest in the processing of your data (Article 6 (1) sentence 1 f) of the GDPR ). A legitimate interest is e.g. to respond your e-mail.

4. Storage duration

Unless specifically stated, we store personal data only as long as necessary to fulfil the purposes pursued.

In some cases, the legislator stipulates the retention of personal data, for example in tax law. In these cases, the data will be stored by us only for these legal purposes, but will not be processed otherwise and deleted after expiration of the statutory retention period.


5. Your rights as a person affected by data processing

Under applicable law, you have various rights to your personal data. If you would like to assert these rights, please send your request by e-mail or by post with a clear identification of your person to the address specified in section 1.

Below you will find an overview of your rights.

5.1. Right to confirmation and information

You have the right to clear information in regard to the processing of your personal data.

In detail:

You have the right at to obtain confirmation from us any time as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for cost-free information about your personal data stored together with a copy of this data. Furthermore, there is a right to the following information:

1. the processing purposes;

2. the categories of personal data being processed;

3. the recipients or categories of recipients to whom the personal data have been disclosed or are still being disclosed, in particular to recipients in third countries or to international organizations;

4. if possible, the planned duration for which the personal data are stored or, if this is not possible, the criteria for determining that duration;

5. the right of rectification or erasure of personal data concerning you or restriction of processing by the data controller or a right to object to such processing;

6. the existence of a right of appeal to a supervisory authority;

7. if the personal data is not collected from you, all available information about the source of the data;

8. the existence of automated decision-making including profiling in accordance with Article 22 paragraph 1 and 4 of the GDPR and – at least in these cases – meaningful information about the logic involved, as well as the implications and intended effects of such processing for you.

If personal data are transmitted to a third country or to an international organisation, you have the right to be informed about the appropriate guarantees under Article 46 of the GDPR in connection with the transfer.

5.2. Right to rectification

You have the right to demand that we correct and, if necessary, complete your personal data.

In detail:

You have the right to demand immediate correction of incorrect personal data concerning you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, also by means of a complementary declaration.


5.3. Right to cancellation (“right to be forgotten”)

In a number of cases, we are required to delete your personal information.

In detail:

According to Article 17 paragraph 1 of the GDPR , you have the right to ask us to delete your personal data without delay, and we are obliged to delete your personal data immediately if one of the following reasons applies:

1. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed.

2. You revoke your consent on which the processing was based in accordance with Article 6 paragraph 1 sentence 1 a) of the GDPR or Article 9 paragraph 2 a) of the GDPR , and there is no other legal basis for the processing.

3. In accordance with Article 21 paragraph 1 DSGVO, you object to the processing and there are no prior justifiable reasons for the processing, or you object to the processing according to Article 21 paragraph 2 of the GDPR .

4. The personal data were processed unlawfully.

5. The deletion of personal data is required to fulfil a legal obligation under Union or national law to which we are subject.

6. The personal data were collected in relation to information society services offered pursuant to Article 8 paragraph 1 of the GDPR .

If we have made the personal data publicly available and if we are obliged to delete it in accordance with Article 17 paragraph 1 of the GDPR , we shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to inform the data controllers who are responsible for the processing of personal data, that you have requested deletion of any links to such personal information or copies or replications of such personal information.

5.4. Right to restriction of processing

In a number of cases, you may request that we restrict the processing of your personal information.

In detail:

You have the right to require us to restrict processing if any of the following conditions apply:

1. The accuracy of your personal information is denied by you, for a period of time that allows us to verify the accuracy of your personal information.

2. the processing is unlawful and you have objected to the deletion of personal data and have instead requested the restriction of the use of personal data;

3. we no longer need your personal data for the purposes of processing, but you need the data to assert, exercise or defend your rights, or

4. You have objected to the processing according to Article 21 paragraph 1 of the GDPR , as long as it is not certain that the justified reasons of our company outweigh yours.

5.5. Right to data portability

You have the right to receive, transmit or have us transmit any personal data relating to you, in a machine-readable manner.

In detail:

You have the right to receive the personal information you provided to us in a structured, common and machine-readable format, and you have the right to submit that information to another person without hindrance, provided that

1) the processing is based on a consent pursuant to Article 6 paragraph 1 page 1 a) of the GDPR or Article 9 paragraph 2 a) of the GDPR or a contract pursuant to Article 6 paragraph 1 page 1 b of the GDPR; and that

2. the processing is done by means of automated procedures.

In exercising your right to data portability in accordance with paragraph 1, you have the right to obtain that the personal data are transmitted directly by us to another person responsible, as far as this is technically feasible.

5.6. Right to object

You have the right to object to lawful processing of your personal data by us if this is based on your particular situation and if our interests in processing do not prevail.

In detail:

You have the right to object to the processing of personal data concerning you at any time, pursuant to Article 6 paragraph 1 page 1 e) or f) of the GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We no longer process personal information, unless we can demonstrate compelling legitimate grounds for processing, that outweigh your interests, rights and freedoms, or unless the processing is for the purposes of asserting, exercising or defending legal claims.

If personal data are processed by us in order to operate direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising.

You have the right, for reasons arising from your particular situation, to object to the processing of personal data concerning you for scientific or historical research purposes or for statistical purposes under Article 89 paragraph 1 of the GDPR , unless the processing is necessary to fulfil a task in the general public interest.

5.7. Automated decisions including profiling

You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have legal effect or will considerably affect you in a similar manner.

There is no automated decision-making based on collected personal data.


5.8. Right to revoke a data protection consent

You have the right to revoke your consent to the processing of personal data at any time.


5.9. Right to complain to a supervisory authority

You have the right to complain to a supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the presumed infringement, if you believe that the processing of your personal data is unlawful.

If you wish to file your complaint with the competent authority of the place of presumed infringement, that is, the location of our company, please contact the State Commissioner for Data Protection Lower Saxony:

Die Landesbeauftragte für den Datenschutz Niedersachsen

Barbara Thiel

Princes Street 5

30159 Hanover

Phone: (0511) 120-4500

Fax: (0511) 120-4599

E-mail: poststelle [at]

6. Data security

We make every effort to ensure the maximum security of your data within the framework of applicable data protection laws and technical possibilities.

To safeguard your data, we maintain technical and organisational security measures in accordance with Article 32 DSGVO, which we always adapt to state-of-the-art technology.

We also do not warrant that our offer will be available at specific times; disturbances, interruptions or failures cannot be excluded. The servers we use are regularly backed up carefully.

7. Disclosure of data to third parties, no data transfer to non-EU countries

Basically, we use your personal data exclusively within our company.

If and insofar as we engage third parties in the performance of contracts, we will transmit personal data only to the extent that is required for the corresponding service.

In the event that we outsource certain parts of the data processing (“order processing”), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the safeguarding of the data subject’s rights.

Data transmission to agencies or persons outside the EU and outside the case referred to in paragraph 4, does not take place and is not planned.

8. Data Protection Officer

If you have any questions or concerns about privacy, please contact our data protection officer:

Mirko Pidde

Katharinenstr. 1

38106 Braunschweig

Phone: (0531) 391-4974

E-mail: datenschutz [at]

You have the possibility to download this Privacy Policy in PDF format: